pkok1 Terms and Conditions

01 General Terms and Definitions

In these terms, "pkok1", "we", "platform", or "service" refers to the https://pkok1.cam website and all pages, games, and services under it. "User", "you", or "member" refers to anyone accessing the service through a registered account on this platform.

1.1 Scope of Terms

These terms apply to all users regardless of their location or device. By using pkok1 services, you confirm that you have read, understood, and agreed to abide by these terms.

1.2 Applicable Law

These terms have been prepared in accordance with relevant international online gaming regulations. In the event of any dispute, both parties will seek resolution through negotiation. If any part of these terms is found to be unenforceable, the remaining parts will remain fully in effect.

1.3 Language

The original version of these terms is written in Bengali. In the event of any conflict with a translated version, the Bengali version will be considered final.

02 Account Registration and Management

To use services on pkok1, creating a valid account is required. You must provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each user may create only one account.
• The name, date of birth, and contact information provided at registration must be accurate.
• Keeping your account password confidential is entirely your responsibility.
• Any unauthorized use of the account must be reported to pkok1 immediately.

2.2 Single Account Policy

Opening multiple accounts under the same person is strictly prohibited. If evidence is found of multiple accounts being operated from the same device, IP address, or payment method, all associated accounts will be closed immediately and bonuses earned may be forfeited.

2.3 Updating Information

If your personal information changes, update it promptly through your account settings or contact the support team via 24/7 live chat.

03 Age Verification and Identity Confirmation

3.1 Age Verification Process

pkok1 reserves the right to verify a user's age and identity at any time. One or more of the following documents may be requested for verification:

• National ID Card (NID)
• Passport
• Birth Registration Certificate
• Driving License

3.2 KYC (Know Your Customer) Verification

pkok1 may request KYC verification to be completed before processing a withdrawal request or whenever deemed necessary. If the required documents are not submitted within the specified time, the account may be temporarily suspended.

04 Deposit and Withdrawal Rules

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Funds are credited to the account after the deposit transaction is completed — processing time depends on the payment provider.
• No additional fees apply for deposits, though the payment provider may impose their own charges.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests will not be processed until KYC verification is completed.
• Bonus funds with active wagering requirements cannot be withdrawn until those requirements are met.

4.3 Transaction Currency

All transactions on pkok1 are conducted in Bangladeshi Taka (BDT / ৳). A conversion rate may apply automatically for transactions in foreign currencies.

05 Bonus and Promotional Offer Rules

pkok1 offers various types of bonuses and promotional offers. Each offer has its own terms and conditions, which are detailed on the relevant promotion page.

5.1 Welcome Bonus

• 100% bonus on the first deposit, up to ৳10,000.
• Wagering requirement: 25 times the bonus amount.
• Bonus funds cannot be withdrawn without meeting the wagering requirement.
• Each account is eligible for the welcome bonus only once.

5.2 General Bonus Usage Terms

• Bonus funds are not directly withdrawable; they become withdrawable only after the specified wagering requirement is met.
• Whether a specific game contributes to bonus wagering can be found on the relevant promotion page.
• If evidence of any fraudulent activity related to bonuses is found, the bonus and associated winnings will be forfeited.
• pkok1 reserves the right to change or cancel the bonus program at any time without notice.

5.3 VIP Program

pkok1's VIP program has five tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

You can gradually move up to higher VIP tiers by playing regularly and staying active on the platform.

06 Gaming Rules and Fair Play Policy

6.1 Game Operations

All games available on pkok1 are operated by trusted third-party game providers — such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming. Game outcomes are determined by Random Number Generator (RNG) technology.

6.2 Technical Issues

If the internet connection is lost or a technical error occurs during a game, the data stored on the game server will be considered final. pkok1 will not bear any liability in such situations.

6.3 Win Limits

pkok1 may set a maximum win amount per session for certain games. This information will be noted on the relevant game page.

6.4 Responsible Gaming

pkok1 is committed to responsible gaming. Users can set their own deposit and betting limits. Visit our Responsible Gaming page for more details.

07 Prohibited Activities and Misuse

The activities listed below are strictly prohibited on the pkok1 platform. Involvement in any of them will result in immediate account closure and may lead to legal action:

• Creating multiple accounts or using another person's account.
• Artificial gameplay or placing bets with the intent of exploiting bonus benefits ("bonus abuse").
• Using the platform for money laundering or illegal financial transactions.
• Using software, bots, or any other automated method to gain an unfair advantage in games.
• Identifying and exploiting security or technical vulnerabilities in the platform.
• Threatening, harassing, or disrespecting other users or staff.
• Using third-party payment methods or accounts.

08 Limitation of Liability

8.1 Service Availability

pkok1 always strives to provide uninterrupted service, but is not liable for temporary unavailability due to maintenance, technical issues, or third-party service disruptions.

8.2 Third-Party Content

For games, payment gateways, and other third-party services available on pkok1, the respective provider's own terms and conditions apply. pkok1 is not directly responsible for any errors or losses arising from these services.

8.3 User Responsibility

Participating in gaming activities is entirely the user's own decision. Being aware of the risk of losing money and playing within one's means is each member's personal responsibility.

09 Account Suspension, Closure and Termination

9.1 User-Initiated Termination

Any user may request to close their account by contacting the support team via 24/7 live chat. Any withdrawable balance available at the time of the account closure request will be returned.

9.2 Suspension or Closure by pkok1

pkok1 may temporarily suspend or permanently close an account for any of the following reasons:

• Violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Failure to complete KYC verification.
• Extended period of inactivity.
• At the user's own request (self-exclusion).

9.3 Inactive Accounts

If there has been no login or financial transaction for 12 months or more, the account may be marked as "inactive". The user will be notified by email in advance before any action is taken regarding the balance of an inactive account.

10 Privacy & Data Protection

pkok1 places the highest importance on the privacy of users' personal information. Details on how data is collected, used, and protected can be found on our Privacy Policy page.

10.1 Data Collection

Information collected during registration, transactions, and platform use is used solely for service improvement, KYC verification, and compliance with legal obligations.

10.2 Sharing Information with Third Parties

User information is not sold or disclosed to any third party except where required by legal obligation or for payment processing purposes.

10.3 Security

pkok1 uses SSL encryption and other industry-standard security technologies to keep users' information and financial transactions secure. However, no method on the internet is 100% secure, so users are responsible for keeping their own login credentials safe.

11 Dispute Resolution Process

11.1 How to Submit a Complaint

If you have a complaint or objection about any matter, please first contact our support team via 24/7 live chat. If you wish to submit a complaint in writing, send it by email to: [email protected]

11.2 Processing Time

pkok1 will investigate and endeavour to respond to complaints as quickly as possible after receipt. Complex matters may require additional time to investigate.

11.3 Final Decision

Once the investigation is complete, pkok1's decision will be considered final, unless both parties agree to allow further review.

12 Changes & Updates to Terms

pkok1 reserves the right to change, add to, or remove any part of these terms at any time. For significant changes, a notice will be sent to the registered email address.

12.1 Effective Date of Changes

Updated terms will take effect from the date they are published on this page. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Regular Review

Users are advised to visit this page regularly to stay informed about the latest version of the terms.